» E-Mail Classes- Instructions - Updating Personal Info on Campus Directory
- Instructions - Updating Personal Info on the Exchange Server
- Outlook 2007 - Quickstart
Course prerequisites:
This class is intended for those with little to no experience using the Outlook Email application. It is beneficial to those having Outlook setup on their work computer with their own Exchange email account. Topics include reading and sending messages, creating a signature, using the Global Address List (GAL), how to handle file attachments, creating contacts and distribution lists, deleting messages and recovering deleted items. - Outlook 2007 Level 2: Calendar Features
Course prerequisites:
Participants should be able to type and know how to use a mouse. Participants should also have completed the Outlook 2007 Level 1 course or have equivalent knowledge. Course content:
This class is intended for those using the Outlook Email application. It is beneficial to those having Outlook setup on their work computer with their own Exchange email account. Topics include calendar functions like appointments, events, and meetings. Learn how to share your calendar with others on the Exchange email server and to give permission for others to view your calendar as well as how to view public calendars. - Outlook Web Access
Course prerequisites:
Keyboarding and mouse skills, as well as experience using the internet. Course content:
This class is intended for those with email ids on the Exchange server who access their UK email on the internet. Topics include logging on and off your Outlook Web Access email account, sending email, creating new appointments on your calendar, creating a signature and checking available options on Outlook Web Access. - Outlook Web Access 2007
Course prerequisites:
Keyboarding and mouse skills, as well as experience using the internet. Course content:
This class is intended for those with email ids on the Exchange server who access their UK email on the internet. Topics include logging on and off your Outlook Web Access email account, sending email, creating new appointments on your calendar, creating a signature and checking available options on Outlook Web Access. - Planning and Scheduling a Meeting in Outlook 2003
Course trainer:
Ed Drummond - Statement of Confidentiality - Outlook Signature
» Desktop Classes- Excel 2007 Introduction
Course content:
This class has something to offer whether you are a first-time user of Microsoft excel or if you have used previous version of Excel and want to learn the new user interface. You will learn how to edit and format data, build simple formulas, and set-up worksheets for printing. - Excel 2007: Working with Pivot Tables
Course content:
This class covers the creation and usage of Pivot Tables in Excel 2007. By the end of this course, you should be able to:
Create a Pivot Table
Change a Pivot Table's calculation
Sort and filter within a Pivot Table
Adjust Pivot Table field list layouts
Group Pivot Table items
Update and format a Pivot Table
Create a Pivot Chart - Excel 2007: Formulas, Filters and Functions
Course content:
Expand upon your Excel 2007 skills and learn how to get more out of formulas, filters and functions in Excel. You will explore Excel 2007's new functionality around these features in this intermediate level class. - Excel Basics 2007
Course prerequisites:
none Course content:
This class has something to offer whether you are a first-time user of Microsoft Excel or if you have used previous versions of Excel and want to learn the new user interface. You will learn how to edit and format data, build simple formulas and set-up worksheets for printing. - Introduction to PowerPoint 2007
Course prerequisites:
None Course content:
After completing this class, particpants should be able to:
Navigate through PowerPoint 2007 using the new Microsoft Office Fluent user interface
Create, save, open and close a presentation
Insert new slides and use the slide master
Enter and edit text
Add clip art to a slide
Format the slide background and design
Print speaker notes and handouts
View the slide show - Managing Your PC
Course prerequisites:
Keyboarding and mouse skills, as well as experience using any Office 2003 application. Course content:
This couse is a basic beginners level class which introduces users to drives, folders, files, file extensions, etc. The class also covers organizing folders and searching to find files. Course trainer:
Gulden Smith - PowerPoint 2007 Introduction
Course content:
After completing this class, participants should be able to:
Navigate through PowerPoint 2007 using the new Microsoft Office Fluent user interface;
Create, save, open, and close a presentation;
Insert new slides and use the slide master;
Enter and edit text;
Add clip art to a slide;
Format the slide background and design;
Print speaker notes and handouts;
View the slide show. - PowerPoint 2007: Creating Engaging Presentations
Course content:
By the end of this course, participants should be able to:
Develop multiple slide masters
Save a custome presentation theme
Efeectively use transitions
Animate bulleted lists and charts
Add and modify SmartArt
Insert hyperlinks as graphics and as text
Incorporate action buttons and create a non-linear presentation - SharePoint for the End User
Course content:
This class is designed for the SharePoint end user. Participants will learn how to navigate document libraries, use lists, create announcements, events, tasks and issues. Course trainer:
Mike Bratcher - Using Access 2007
Course prerequisites:
Keyboarding and mouse skills, knwledge of MS Office suite. Course content:
This class is designed for those who maintain an existing Access database. The topics include creating, editing tables, creating simple queries using the query wizard. Course trainer:
Gulden Smith - Word 2007 Intro
Course prerequisites:
Keyboarding and mouse skills Course content:
This class is an introductory class to MS Word 2007. Topics include creating, saving, and printing a document. The class content also includes editing, modifying text, formatting paragraphs using the ribbon and customizing the quickbar. Course trainer:
Gulden Smith - Word 2007: Beyond Basic Documents
Course content:
After completing this class, you should be able to:
Create session breaks
Add and format headers and footers including page numbers
Identify and use styles
Create columns
Create templates
Create watermarks
Insert a Table of Contents
» Patient Management- AIM Insurance Training
Course access:
This course covers insurance changes and updates and reviews insurances Course trainer:
KMSF Insurance Training Specialist - ARIQ - ABSI
Course prerequisites:
PM Intro Course content:
This class is offered on an as needed basis. Contact the instructor to arrange for class time. Course trainer:
Gulden Smith - BEEP/BPER
- Instructions - Logon to Mainframe from Hospital
- Instructions - Logon to Mainframe from other locations
- Introduction to Patient Management
Course prerequisites:
Participants should be able to type and know how to use a mouse. Course content:
Participants will learn how to logon and logoff the Patient Management (PM) system. Numerous inquiry functions in the PM system will be taught including how to view chart locations, physicians' numbers, patients' visit history, patients' demographic information, etc. The basics of using BEEP, BPER, and the Net Learning systems will also be presented. *****PLEASE NOTE: USERS THAT NEED RSS ACCESS NEED TO TAKE PM/RSS INQUIRY CLASS***** Course access:
System access must be essential to your job function and be approved by your supervisor. A Patient Management User Id is requested for each participant after the successful completion of the class. Attending class is no guarantee of receiving a User Id as UKHC ITS Information Security makes the final determination about access to all patient systems. Course trainer:
Mike Bratcher - PM Out Patient Certification
Course prerequisites:
Participants must have completed the PM Out Patient Registration class to take the certification test. Course content:
Participants should bring their checklists given in the registration class to the exam. The test covers everything discussed in the registration class. Participants must score 80% or above on the insurance portion of the test and 90% or above to pass the PM system portion of the test. Training materials received in the registration class may be used while taking the test. Course access:
If a participant passes both portions of the test, their computer access to register patients will be permanent. Those who fail one or both portions of the test may take the test again for a maximum of 2 times. The trainer will contact the supervisor of any student who fails the test to discuss options for repeating the classes and/or the exam to get the participant up to a required competency level. Course trainer:
Gulden Smith, Ed Drummond, KMSF Insurance Trainer - PM Out Patient Registration
Course prerequisites:
Participants should know how to type and be able to use a mouse. Participants will learn the Patient Management Introductory functions in addition to the registration functions. Course content:
The class must be taken in 4 consecutive days. The class is team taught by an Enterprise Learning Technical Trainer and a KMSF Insurance Specialist covering all aspects of the Out Patient Registration functions and the insurance information utilizing the Automated Insurance Manual (AIM) system. If a participant is having difficulty in class, the instructor will contact the supervisor to report the performance problem. Course access:
Upon completion of the class and if a participant performs well in class, they will receive PM access to inquiry and update functions as well as OP registration functions; they will also receive access to AIM. Access is usually granted within 2-3 business days following the class.
If a participant does not perform well, access will not be granted and a trainer will contact the supervisor to discuss options for repeating the class to get the student up to the required competency level.
Within 60 days participants must successfully pass certification. Those failing to complete certification may re-take it, but their system access may be revoked until the re-take and pass the certification. Supervisors will be informed if there is any interruption in PM out patient registrations functions. Course trainer:
Elsie Fraley, Ed Drummond, KMSF Insurance Trainer - PM Out Patient Registration/Insurance Refresher
Course prerequisites:
Participants must have completed the PM Out Patient Registration class. Course content:
This class is mandatory for those who have failed the PM Out Patient Registration Certification class and is an optional class for those who want or need to review the registration process as well as the insurance refresher provided by a KMSF insurance specialist. (The insurance help line is 859-330-6524.) Course trainer:
Gulden Smith, Ed Drummond, KMSF Insurance Trainer
» RSS (Resourse Scheduling System)- RSS Advanced Booking
Course prerequisites:
RSS Booking certification Course content:
Topics include revising a daily template, online block and unblocking a schedule, recurring appointments, creating a permanent appointment case, and handling problem scenarios. Course trainer:
Gulden Smith - RSS Advanced Booking Certification
Course prerequisites:
Advanced RSS Booking Course content:
Students must score 90% or above to pass the test and it must be taken and passed within 30 days of completing RSS Advanced Booking class. The trainer will contact the supervisor of any student who fails the test. The certification exam may only be taken twice. Course trainer:
Gulden Smith - RSS Booking
Course prerequisites:
All students must complete the PM/RSS Inquiry class before they are allowed to take this class. Course content:
Students learn how to schedule patient apppointments for existing and new patients, how to reschedule and cancel appointments, and learn insurance procedures. The Booking class will be presented on two consecutive days from 9:00a to 3:00p with a 1 hour lunch break each day. Both consecutive days must be completed to get Booking access. Course access:
The RSS Booking Certification class is required after completion of this class and must be completed within a 60-day period following the class. Students must score 90% or above to pass the certification. Students who fail the certification test may retake it only once more. Any students who do not pass the certification test within 60 days of the class will have their computer access to book patient appointments revoked. A student must repeat the class/classes if they fail competency after two attempts. Students receive the ID and password after completion of the PM/RSS Inquiry class but access is changed when they leave the booking class so that they can schedule appointments in the live system and perform well on their certification exam. UKHC ITS Security makes the final determination about access to all patient systems. Course trainer:
Mike Bratcher, KMSF Insurance Trainer - RSS Booking Certification
Course prerequisites:
Students must have completed the RSS Booking course to be allowed to take this test. Course content:
Students must score 80% or above to pass the insurance portion of the test and 90% or above to pass the RSS system portion of the test. Course trainer:
Mike Bratcher, Ed Drummond, KMSF Insurance Trainer - RSS Booking Refresher
Course prerequisites:
RSS Booking class Course content:
This course reviews insurance and RSS information covered in the RSS Booking class and provides hands-on practice for prepping for the RSS Booking Certification session. During the session participants will schedule an appointment for an existing patient and a new patient. Revising an appointment, re-scheduling an appointment, and cancelling an appointment will also be covered along with entering attendance and updating patient demographics. An insurance review is also conducted by the KMSF insurance trainer in this session. Course trainer:
Mike Bratcher, Ed Drummond, KMSF Insurance Trainer - RSS Inquiry/Intro to Patient Management
Course prerequisites:
Participants should be able to type and know how to use a mouse. Course content:
Participants will learn how to logon and logoff the Patient Management (PM) system and the Resource Scheduling System (RSS). This class covers Inquiry functions in PM including viewing patient demographics, visit history, chart locations, etc. and Inquiry functions in RSS such as patient appointments and doctor's schedules. This class is designed for staff who need Inquiry access in PM and RSS. Course trainer:
Mike Bratcher - RSS Simplified Booking Steps
» SCM (Sunrise Clinical Manager)- NCT SCM General User Guide
- RNGO Email, Net Learning, Beep/Bper
Course prerequisites:
Coordinated through Nursing Staff Development ONLY for newly hired RNs. Course content:
This course is designed specifically for newly hired nurses and covers Net Learning, Outlook Web Exchange, Beep/Bper, SCV and SCM Order Entry. There is a competency on SCM at the end of the class. - RNGO General Training Orientation Guide
- RNGO SCM General User Guide
- SCM View Only
Course prerequisites:
Participants should be able to type and know how to use a mouse. It is strongly recommended that potential class participants prior to registering for this class, contact the UKHC ITS Information Security department at 257-7879, option 2 and ask about getting access to Sunrise Clinical Manager (SCM) and completing any necessary forms that department needs to have. Course content:
Participants will learn how to view patient information from the Sunrise Clinical Manager (SCM) system. Participants will be shown how to view available items for viewing depending on their job function. Class participants will also learn how to create criteria-based and private patient lists in SCM. Course access:
System access must be essential to your job function and approved by your supervisor. A SCM User Id is requested for each participant after successful completion of the class. Attending class is no guarantee of receiving a User Id as the UKHC ITS Information Security department makes the final determination about access to all patient systems. Course trainer:
Channon Adkins
» Healthcare Supervision- HealthCare SuperVision
Course content:
More info coming soon regarding the latest scheduled session. If you have any questions, please call the Learning Center at 257-9226 or contact Rachelle Lehner at 323-2599.
» Team Skills- Listen Up!
Course content:
Ever find yourself wondering what that person just said to you? Do you hear people giving instructions, but realize you weren't really listening? Join us for an activity filled session that will help you identify listening skills that you are good at and those that you may need some work. A series of activities have been designed to strengthen your listening skills and create an awarenedd of what it really means to "listen". - Team Facilitation Training
No course information found!
» Work Life- Elder Care and Work: Finding a Balance
Course content:
Whether you are now providing help for an ailing older relative or you are planning for a future situation, this workshop is for you. Over 1.4 million Americans today are juggling elder care and work responsibilities. So you have lots of company! The objective is to help you gain perspective on balancing elder care and work, learn specific strategies to help you cope and to learn about the resources in your community. Each participant will receive a FREE copy of John Paul Marosy's award-winning book, Elder Care: A Six Step Guild to Blancing Work and Family. - Elder Care: In Home and Housing Options
Course content:
Participants will learn about the elder care resources for older adults in the home and in the community. Housing alternatives will be discussed as well as information to help you select a provider or housing option. This seminar is appropriate for caregivers who are taking care of older adults both locally, and from a distance. - Healthy Holiday Habits: Coooking and Eating
Course content:
Come and learn some quick tips, shortcuts, and strategies to survive the holidays without expanding your waistline! - Homework Help Workshop
Course content:
Is your child's homework taking over your life? Learn strategies during this workshop to help end the nightly struggles at your house. - How to Talk To Your Child's Teacher
Course content:
Do you leave a parent/teacher conference feeling like you haven't accomplished your goals? Are you confused about when and how to make contact with your child's teachers? This course will give you a step-by-step approach to when and how to structure a parent/teacher conference from the teacher's point of view. You will learn what to say and how to say it to achieve your goals and help your child be successful in the classroom. - Intro to UK's Flexible Work Arrangement Guidelines
Course content:
More than ever, organizations are recognizing the need for employees to adjust their work schedules to accomodate the demands of both work and personal responsibilities. Attend this workshop to learn about flexible work arrangement guidelines that are being utilized across the UK campus to promote flexibility in the workplace. This course will highlight findings from the Work Life Flexible Work Arrangements Work Group September 2007 Final Report; discuss recommended guidelines for implementing flexibility; and offer resources to assist you, including a sample letter of understanding for supervisors and employees. - Investor Education (Part 2)
Course content:
This Financial Planing course will include investment education topics such as:
Investments
Goal Setting - Money Education (Part 1)
Course content:
This Financial Planning course will include personal finance topics such as:
Budgeting
Household Finances
Savings - No Stress Summer Study Activities
Course content:
Come to this session to learn fun ways to keep your children motivated and learning throughout the summer, without making life more stressful. - Reframe Your Mental Health
Course content:
If you read the paper, listen to the news, surf the net and speak with family and friends you know that most North Americans are experiencing a great deal of stress. Stress presents itself at work, home, with family and friends and if not managed can lead to several emotional and physical complications. Don't let stressful thoughts control your well being. At this workshop a new way of looking and thinking about stress will be discussed and practiced allowing you greater impact on your own well being. - Time Management: How to Prioritize
Course content:
Ever wish you had more time-that the day had more than 24 hours? Do you ever feel that you can never get everything accomplished? If so, attend this session where you will learn to prioritize and best use your time. - Understanding Gifted Children
Course content:
How do you know if your child is gifted? Is your child placed in the correct level of instruction? What do the different levels really mean? Learn about advanced instruction and how to make sure your child's needs are being met in the classroom. - What Work Life Can Do For You
Course content:
Do you have trouble managing your work, family, and personal obligations? Do you want to save time and money? Attend this workshop to learn about the many resources that are now available to UK employees, saving time and reducing stress. Many resources are free, including confidential consultations with work-life specialists, childcare information, parenting workshops, resources for persons with disabilities, eldercare, financial fitness, flexible work arrangement options and more.
» Customer Service- Communicating Across Cultures
Course content:
When faced by an interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird", or "wrong". This tendency can lead to prejudice. It is vital that we learn to control the human tendency to translate "different from me" into "less than me." We can learn to do this. Awareness of cultural differences doesn't have to divide us from each other. It doesn't have to paralyze us either, for fear of not saying the "right thing". In fact, becoming more aware of our cultural differences, as well as exploring our similarities, can help us communicate with each other more effectively.
· Recognize the six fundamental patterns of cultural difference.
· Respect differences and work together.
· Recognize the importance of non-verbal communication in multicultural interactions.
· Recognize and apply the ultimate gesture when communicating multi-culturally.
· Apply guidelines for multicultural collaboration.
· Iden Course trainer:
Marietta Watts - Customer Service
Course content:
Customer Service classes are available for both staff and supervisors. These workshops will be scheduled at the request of departmental supervisors. Contact Rachelle Lehner at 323-2599 or email her. - Leadership Development Institute for Service Excellence
No course information found! - Press Ganey Database Training
Course content:
Press Ganey is the service provider that mails and summarizes all our patient satisfaction survey results. You will learn how to generate and read patient satisfactions reports for your areas of responsibility. While designed for beginners, those with intermediate knowledge may pick-up a few new skills through new features we have available to us. Course access: Please contact Barbie Pelfrey at 257-5941 or via email at bpelf2@email.uky.edu for class dates/times. - Service Excellence LDI Rollout and Awards (KY Clinic J524)
No course information found! - Service Excellence LDI Rollout and Awards(Good Sam Conf. Rm. B)
No course information found! - Service Excellence Leadership Development Institute Rollout and Awards
Course content:
The Behavioral Expectations for Service Excellence were endorsed by the Board of Trusteess on Oct. 14th, and are ready to be rolled out to faculty and staff. During these sessions, members of the Patient and Family Experience team will be offering "mock staff meetings" to demonstrate how to indtroduce the behavioral expectations to their staffs. Managers will come away with rollout "staff meeting in a box" toolkits to assist with the process as well as "introductory" awards and recognition toolkit. - Service Recovery and How to H.E.A.L
Course content:
Do you ever find yourself face-to-face with an unhappy customer? Are you a supervisor who often has to handle these types of situations? If so, please join us for this fun, interactive training session. You will be able to: state the definition of service recovery and know when to engage service recovery; recite the steps to service recovery and how to H.E.A.L.; and demonstrate an understanding of the Service Recovery policy, including manager responsibilities and how to use the toolkit. While geared towards managers, anyone is welcome to attend! Attendance of this class is required before receiving your department's toolkit, provided by Customer Service. To arrange other dates/times for this training, please contact the Customer Service Department.
» Leadership Development- Awards and Recognition
No course information found! - Basics of Leadership
Course content:
What is a leader? Can you become the leader you envision? During this workshop, we will address the issue of becoming the best leader each of us can be. We will address the concept of situational leadership in which the leader adapts to the knowledge and skill base of each team member. We will also address how personality styles affect a leader's behavior. By the end of the workshop, participants will be alble to:
Describe what it takes to be a good manager
Explain how to move away from being a doer to being a leader
Choose to delegate
Compare management to leadership
Discover individual leadership preferences
Zero in on key leadership traits
Adapt individual leadership preferences to situational needs - Behavior Based Interviewing Series (101 & 102)
Course content:
How do you know if you are asking the right questions in an interview? You don't want to waste your time or the applicant's time, however you do want to select the best-fit candidate for your position. It is proven that the most efficient and effective way to gather the information you need to make the right hiring decision is to use behavorial based questions. The Behavior Based Interviewing (BBI) series is designed to introduce manageable segments of teeh behavior based interviewing concept. The classes are created to build off of the material offered in the previous training. After attended all three classes, you will have an in-depth understanding of what questions to ask, what information to gather, and how to analyze the information to make an informed hiring decision. This session will cover BBI 101 and BBI 102. - Behavioral Standards-Managing the BeSt!
Course content:
This session is for all UKHC Leaders and will cover the new Behavioral Standards - Corrective Action: What is it (and Isn't) and How to Do it?
No course information found! - Facing the Challenge of Change
Course content:
Change is something that we face and have to face up to every day! Through this workshop, participants will be able to:
- Interpret the dynamics of the change process
- Articulate feelings associated with the change process
- Demonstrate appropriate behaviors during change
- Develop strategies to manage stress during times of change
- Handling Anger in the Workplace
Course content:
Handling negative emotions in the workplace is one of the greatest challenges management and employees face today. Since most people have received little information or training in this area, they are left with few tools to utilize in dealing with the negativity hostile emotions create in their place of business. As workers are being required to do more with less and less, managing anger and frustration has become an expensive overhead item. This is geared towards the individual with personal anger issues. This workshop provides guidelines to develop a model that allows the healthy release of anger:
A step by step approach to achieve constructive expression of powerful emotions;
Strategies to learn how anger can become an ally instead of an enemy;
A means to handling emotions so that no one gets hurt and problems get solved. - Hiring Enhancement Program: Behavior Based Interviews Essentials
Course content:
During this session, you will be trained on behavior based interviews (also known as Targeted Selection) as well as other hiring and selection best practices. In addition to learning the essentials of behavior based interviewing, this session will help you:
Develop a success profile for a vacant position
Create a process that assists in hiring, promoting and identifying top talent with teh best "fit" for the position
Practice interviewing skills
Build confidence in making more accurate selection decisions
Learn the legal do's and dont's of interviewing
Persuasively sell the organization to the best prospects
Behavior based interviews are just one of the tools recommended to help you enhance your hiring process. If you haven't used behavoiral based interviews before or just want to brush up on your interviewing skills, this session is for you. - How to Create CBLs for Net Learning
Course content:
Come and learn how to create a computer-based learning module using PowerPoint presentations for the Net learning system. - How to Develop an Effective Job Posting
Course content:
Have you ever posted a position and received applicants that do not have the required skills, knowledge and abilities to do the job? Or found yourself with an overwhelming number of applicants who might be qualified, but not sure how to determine what applicants to move to the next selection phase. If so, the first step is ensuring you have the best posting possible! This class will provide you an opportunity to learn how to compile an engaging job summary as well as create an effective job posting specific questions. This will provide a built in screening resource, enhance your overall posting, and increase the number of qualified candidates. - How to Prepare Meeting Minutes
Course content:
This brown-bag lunch session gives tips on how to prepare meeting minutes using a standardized format and includes what should be included when preparing formal meeting minutes. - How to Use the PE to Improve your Department's Customer Service
Course content: Performance evaluations (PEs) measure the performance of employees, but many managers admit to not understanding how the University’s PE can be utilized as a tool for measuring and improving customer service. Customer service is an important element of EVERY employee’s job making the PE an ideal tool for explaining customer service expectations and measuring customer service performance regardless of the employee’s position. This program will teach managers how to design a PE to measure customer service and will provide actual customer service language to be used in the PE. Considering the amount of time managers invest in PEs, it makes good business sense to utilize the PE to explain, evaluate, and support customer service skills. Course trainer:
Marsha Collins - How to Write Test Questions for your Net Learning CBLs
Course content:
Come and learn how to develop effective test questions for your CBLs in Net learning. - Leadership Development
Course content: The Leadership Education Series is a monthly series geared to UK Hospital leaders. These programs range from day to day management issues to accreditation/standards issues. We hope that you will find this series informative. Plan to attend a new session each month.
Topics will be listed below and you can register on-line. For more information call The Learning Center at 7-9226.
The Topic: New Topic to be announced soon
Facilitator:
Leadership Journal Club Course prerequisites:
The Leadership Journal Club typically is discucced in the following fashion:
Session 1 - Overview of the book and concepts presented
Session 2 - Application to UKHC
Session 3 - Action Planning
* Depending on the participants, the discussion may take a different turn. Course content:
Bring your lunch and come joing us as we explore various leadership topics. The Learning Center provides the books and they are yours to keep if you attend at least two of the three brown bag discussions in the series. If you can't make two sessions, just return your book and it will be put in the Learning Center's Resource Library for others to check out. The book for this series is Who Are They Anyway? by BJ Gallagher. - Leadership Week 2007: Skill-Building Workshop
Course content:
Greg Nelson will spend the afternoon working with leaders on developing the skills he outlined in the keynote session. This session is limited to 40 people. - Leadership Week 2007: Kick-off Celebration
Course content:
Join us to kick-off UKHC Leadership Week 2007. Hear an update on where we are today and where we are going tomorrow. Witness the first public signing of the new UKHC Behavioral Standards. Speakers include: Lee Todd, UK President; Micheal Karpf, MD, EVPHA; Murray Clark, AVP for Medical Center Affairs; Richard Lofgren, MD, Cheif Medical Officer; and Sharon Turner, Dean, College of Dentistry - Lean-Quality Design: Two-Day Event
Course content:
This two-day conference is the beginnign of UK HealthCare's Lean series. In this two-day event, we have created one great conference centered around learning and interacting with other healthcare professionals. Participants will be given 16 CEUs. Course includes:
Overview of Lean philosophy, methodology and tools
Presentation of case studies and projects from UKHC team members
Hands-on exercises demonstrating the use of Lean techniques
A copy of UKHC Quality Design "Kentucky Manual" - Legal Considerations:The Dos and Don'ts of Interview Questions
Course content:
Have you ever wanted to ask a candidate a question but thought it might be inappropriate or illegal? If so, this training is for you! This class will help decipher the dos, don'ts, and why's of what is appropriate and inappropriate to discuss in an interview. Participants will review federal and state legislation as well as University policies and procedures to understand the proper way to ask job-related questions and obtain the information you need to make the right hiring decision. - Managing Staff Conflict
Course content:
As a leader, you doubtless encounter conflict among your front line staff members. Unproductive conflict can cause significant problems if not addressed effectively. By the end of the session, you will be able to:
Recognize myths of conflict;
Identify the three stages of conflict;
Establish a climate of cooperation and support;
Identify techniques to manage staff conflict;
Develop an effective personal conflict management strategy;
Recognize the emotional aspects of conflict;
Apply conflict management techniques in work situations;
Decide when to intervene in staff conflicts and reduce instances of manipulative behavior. - Meeting Management: How to Make Them Productive
Course content:
Ever feel like your entire day is spent wasted in meetings? Do you ever leave a meeting wondering why you spent all that time discussing one topic or failing to come to a resolution on an issue? If so, attend the Meeting Management session where these issues will be addressed along with helpful ideas on how to make your meetings productive. - Net Manager Training
Course content:
Net Manager is targeted to meet the needs of managers within the training administrator. Its key components include:
Enrollment of students in classes and CBLs
Creation of reports
Recording attendence - Preceptor Training
No course information found! - Quality Design 101-LEAN Overview
Course content:
This introductory LEAN course is for those interested in taking the basic principles of LEAN and applying them them to a healthcare setting. The course will cover:
* Philosophy - The underlying principles and theories
* Methodology - The step-by-step approach to a LEAN project
* Tools - Specific techniques for fixing problems
This course is appropriate for employees at any level within the organization.
Course trainer:
Jeff Norton/Audrey Yates - Quality Design 102 - Project Methodology
Course content:
This course covers the basic methodology for conducting a LEAN project. Attendees will learn about:
* Aim Measure Change
* A3-One Page Project Description
* Small Cycles of Change
* Daily Stand Up Meetings/Huddles
* To Do List Documentation (Who What When)
* IHI Team Assessment Scale
This course is for LEAN project leaders and those who want to be. Course trainer:
Jeff Norton/Audrey Yates - Quality Design 201 - Tools One
Course content:
This course covers three tools commonly used in conducting a LEAN project. Attendees will learn about:
* Standard Work
* 5S Workplace Organization
* Value Stream Mapping
This course is for anyone participating in a LEAN project. Course trainer:
Jeff Norton/Audrey Yates - Quality Design 202 & 203 - Customer Supplier Relationships and Measurements
Course content:
These 30 minute courses will be offered back to back; come for one or both. The first 30 minutes covers the tools used to assist areas in clearly defining who is the customer vs the supplier. Learn how to: identify the customer, work with a supplier to improve a process, and achieve continuous flow between customer and supplier. Appropriate for anyone participating in a team involving multiple departments and/or disciplines. The second 30 minutes covers the basic guidelines, stages of data collection related to measuring and summarizing data. Learn about: measurement guidelines, stages of data collection, differentiation between the types of data, and methods for collecting data. Appropriate for anyone participating in a Lean project. - Quality Design 301 - Inventory Management
Course content:
This course covers how to create an efficient inventory system. Learn about: supply standardization and Karban systems. Appropriate for anyone participating in a project with Materials and/or working with inventory in the supply rooms. - Quality Design 302 - Capacity/Flow
Course content:
This course covers how to measure capacity based on demand and implement quick changeovers. Learn about: Quick Turn Around, measuring capacity vs demand, and Start on Time. Appropriate for anyone involved in capacity projects. - Tobacco Free Zone: Manager Implementation Training
No course information found! - What You Always Wanted to Know About Older Customers
Course content:
One 65-year old is happy to hear about your "senior discount" but the next one in line almost takes your head off for suggesting it! And then there's the client who calls almost every day and wants to tell you her life story. What's an employee who wante to provide top-notch customer service supposed to do? This workshop gives the "facts" about older consumers and sues case studies to help you provide the best service to this important and growing market segment. - What's Your Color? Understanding Yourself and Others
Course content:
Join us to learn more about yourself and how you relate to others. In this interactive session you will learn about 4 different work/personality styles and how they relate to one another. You will also learn what each style needs in order to be successful.. Past participants have found this to be a fun-filled workshop with benefits applicable to both work and home life.
» Hospital Orientation- Orientation - Hospital
Course prerequisites:
All Hospital employees are expected to attend this day long session within 30 days of hire. Orientation is designed to welcome new employees and to introduce staff to the Mission and expectations of working at the University of Kentucky hospital. A complimentary Guest Meal pass will be given to each participant. It may be used that day in the Hospital Cafeteria, Coffee Shop, or the Big Blue Deli. Course content:
9:30-10:30 a.m. Welcome to UK/Net Learning/Computer Resources
10:30-10:50 a.m. Quality and Patient Safety
10:50-11:00 a.m. Break
11:00-11:55 a.m. Service Excellence
11:55-12:40 p.m. Infection Prevention and Control
12:40-1:45 p.m. Lunch with your Supervisor
1:50-2:30 p.m. Welcome from Hospital Administration
2:30-2:40 p.m. Break
2:40-3:45 p.m. Employee and Patient Safety
3:45-4:00 p.m. HIPAA/Corporate Compliance
4:00-4:15 p.m. Q&A/Wrap-Up Course trainer:
Morgan Mason - UKHC New Employee Orientation
No course information found!
» Professional Development- Accountability, A Key Asset to Being a Great Leader
Course content:
Adapted from the book QBQ by John G. Miller, this course will look into personal accountability at work and within life. Attend this course to learn various ways to hold people accountable and make the workplace a more team orientated and enjoyable environment. - Appalachian Culture Lunch and Learn
Course content:
This lunch and learn will be focused on the cultural differences in health care beliefs among Eastern Kentucky Appalachian folk. The need to understand why these health beliefs and how they play into whether or not mountain people obtain health care is vitally important to addressing the true needs of the people. The people of rural eastern Kentucky fight the war within themselves as to how their past history of health beliefs can meet the current knowledge of the medical profession. And, can we say which or if either is always correct? - Appalachian English: Speaking the Stereotype
Course content:
Variations in speech are often labeled "dialects". Dialect has been described as a variety of a national language among groups of people who share a particular culture, social class, or region. Appalachian English is an example of a dialect. Individuals living in what is typically referred to as "Appalachia" may speak this rich cultural dialect. Appalachia stretches from Mississippi to New York with Appalachian dialect spoken primariily in the southern and central portions of the region. Though teh features of Appalachian English are variable, speakers use certain rulse of speech which differentiate Appalachian English from other varieties of American English (Wolfram & Christian, 1976). Followoing this Diversity Lunch and Learn presentation, participants will be able to demonstrate understadnign of the origins of Appalachian English and be able to recognize standard features of Appalachian English. - Basics of Diversity
No course information found! - Building a Climate of Trust
Course content:
This workshop is intended for those who lead others (supervision, managers, etc.) and deals wtih creating a trusting workplace environment. Upon completion, participants will be able to:
Recognize the leader's rolse in developing a climate of trust
Identify their negative assumptions and the impact their assumptions have on the behavoir of their employees
Identify the steps involved in the Cycle of Mistrust
Develop strategies to build trust in the workplace - Career Development Snapshot
Course content:
Are your career goals in full color and focused, or fuzzy and under-developed? Take a look at the services and resources available to you through the HRTD Career Development Office and start working on the bigger picture-your individual career plan. Presenters, Diane Kohler, Career Development Manager, and Esther Livingston, Career Development Specialist, will lead this interactive session. - Gender Styles in Communication
Course content:
Communication between men and women in the workplace can be confusing and sometimes unsatisfying, In this workshop, participants will:
Increase awareness of differencesin the cultures of men and women
Identify potential areas of miscommunication
Plan ways to improve communication
Describe how men and women define "team work" and "team player" differently - Generational Diversity Lunch and Learn (Part II)
Course content:
The workforce is much more diverse today than ever before and one aspect of that diversity is the age of the workers. For the first time, four generations are working together along side of one another. Are multi-generations more alike than different? Does mixing generations make good work sense? Answers to these questions and other discussion will be offered in this session. - Healthcare Provider Biases
Course content:
Ever overheard comments about patients and families? Ever wondered what healthcare biases exist with UKHC? If so, plan to attend this course where various bias topics including: obesity, Appalachia, smoking and many others will be explored. Learn how biases can impact the satisfaction and perceived care of patients and families. - How To Create Top-Notch CBLS
No course information found! - I Am Who I Am...I Think
Course content:
This is an interactive session that will promote awarenes and udnerstanding of issues relating to diversity. Participants will be able to identify teh information and misinformation we have learned about other groups. They will also learn how groups other than our own experience mistreatment and the personal impact of specific incidents of discrimination. - Interpreter Services @ UK
Course content:
Bring your lunch and attend an education series looking into various topics related to diversity within the UKHC environment.
Interpreters and their services are used throughout UK Healthcare. This course will delve into the following topics in relation to the interpreter services offered within teh UKHC enterprise:
History of Language Services Program at UK
Training the UK hospital interepreters have received
Roles of interpreters and limitations
Skills needed to be competent to interpret
Research on interpreting, case studies
Interpreting as an emerging, emerged profession - Learning Solutions End User Training
No course information found! - Managing Across Generations
Course content:
The workforce is much more diverse today than ever before and one aspect of that diversity is the age of the workers. For the first time, four generations are working along side one another. Are multi-generations more alike than different? Does mixing generations make good work sense? During this workshop managers will learn to: recognize the four distinct generations; focus on work and performance; develop a just-in-time communication strategy; and determine methods used in customizing the generational mix. - Raving Fans
Course content:
"Raving Fans" is a term coined by Ken Blanchard to describe highly satisfied customers. This session explores the relationship between customer service and patient satisfaction. Participants will discover ways to turn customers (including patients) into "Raving Fans". Consider joining us for this session if you are interested in learning more about how you can impact customer and patient satisfaction. - Resume Rx: A Prescription for What Ails Your Resume
Course content:
Bring your resume for a quick self-diagnosis and treatment with recommendations from the Career Development Specialists. Diane Kohler and Esther Livingston, from the HRTD Career Development Office, will provide tips, answer questions, and demonstrate use of OptimalResume-an on-line tool that helps you create a resume from scratch, improve your existing resume, and draft cover letters. - Spirituallity in a Diverse Environment
Course content:
This Diversity session will include an interfaith panel discussion. Each member will talk briefly about his/her spiritual framework and talk about special needs that patients might have while here in the hospital. What is a kosher meal? Is there a difference between last rights and sacrament of the sick? Are there special rituals after death for some patients? Come and have your questions and concerns addressed. - Tackling Nursing and Hospital Lab Tech Shortages Audioconference
No course information found! - Taking Time to Talk with Those Dis-Labeled
Course content:
Those living with a developmental or acquired disability want to be valued for their unique qualities as a person and to participate in all rights, privileges, informed consent and choices in their health care. This interactive program will include some brief video and/or "live" panel segments developed for health care providers by persons who happen to have a disability and will involve an interactive discussion focusing on:
Dispelling some myths about persons with specific disabilities
Broadening your perspective and competency in "disability etiquette"
Adding to your vocabulary by learning to use "person-first" communication
Increasing your own comfort level when assessing and treating a person who happens to have a disability - Tobacco Dependence Treatment Training
Course content:
UK is collaborating with the Kentucky Hospital based Tobacco Treatment Initiative out of the Governor's Office of Wellness and Physical Activity. We are one of the five hospitals in a pilot program to implement and evaluate a systems-based approach to tobacco treatment for inpatients. The 2-hour training program is being provided free of charge from the Kentucky Cancer Program and is a part of this pilot program.
Current Research has shown patients successfully quit using tobacco at much higher rates when healthcare providers match interventionsto stages of change, follow a simple protocol for every patient who uses tobacco regardless of condition, provide essential follow-up by referring the patient to a program such as 1-800-QUIT NOW, and pharmacology is used to support the effort. Course access:
Upon completion of this 2 hour CEU staff will be able to:
1. Provide effective clinical interventions for tobacco users willing and not willing to make a quit effort
2. Recommend appropriate pharmacological treatments and advise patients on their proper usage
3. Refer patients to external or community resources for follow-up and support
The Jan 7th 11-1 pm and January 24th 12-2 sessions will be offered at UK Psych office on Blazer Parkway as well as the Hospital Auditorium. Directions to Blazer Parkway:
If you are coming from campus, go down Richmond Rd (towards interstate), turn Left onto Man O'War. Take the 1st right onto Blazer Parkway. Go down Blazer Parkway to the last Building on the right, It's 3470 Blazer Parkway. Go to the 3rd floor and the staff will direct you to the room.
Course trainer:
CEQS 323-8066 - Tteamwork In A Changing Workplace
Course content:
Why bother with teamwork? After all, isn't it simpler just to do your job and not worry about what anyone else is doing? During this workshop we will explore just why working together as a team is so important to the success of UKHC as well as your personal success. By the end of the session, you will be able to:
Understand why change happens
Understand who is responsible for change
Deal with the four phases of change
Examine behaviors that are obstacles to change
Understand why teams have become so important to American companies
Demonstrate your understanding of the four stages of team development
Understand how to deal with challenged to your team's communication
Understand how to cope with conflicts in your team
Choose to take the initiative through supporting the team
Take responsibility and action - Turning Around the Worst Performers
Course content:
There are six behaviors typically associated with poor performers:
Insubordination
Personal Problems
Absenteeism and Tardiness
"Skating"
Disruptive Passive-Aggressive Behavior
Procrastination
You may be dealing with an employee demonstrating several of these behaviors at the same time. During this seminar, you will learn to isolate the behaviors, address each behavior specifically, and prioritize by addressing the most disruptive behaviors first. - Turning Generational Conflict into Collaboration
Course content:
This interactive session will describe the four generations in today's workplace and explore their influences growing up and their values and interests. When it comes to communication, there's often a misunderstanding and conflict across generations, and this workshop will offer concrete ways to focus on what different age groups have in common and ways to minimize conflict. - UK@Work: Resources to Help You Manage Work, Family and Life
Course content:
Learn what resources the UK Work Life Office has to offer to assist you in managing your many work and personal responsibilities. Topics covered in this seminar include Child Care resources, Elder Care, and Care Giving Tips. - Understanding the Healthcare Needs of the Deaf and Hard of Hearing
Course content:
Effective communication is especially crucial in the healthcare setting where miscommunication could lead to misdiagnosis, delayed treatment or worse. Individuals working with deaf and hard of hearing patients in the hospital setting must have some basic knowledge on how to ensure that effective communication is in place. This presentation will give hospital staff an overview of the communication needs of the deaf and hard of hearing population and a basic understanding of how to work with the deaf and hard of hearing patients they may encounter. - Understanding the Muslim Patient
Course content:
Dr. Al-Ghananeem is the Executive Director of Council in American Muslim Relation (CAIR). CAIR, America's largest Islamic civil liberties group, has 32 offices and chapters nationwide and in Canada. Its mission is to enhance the understanding of Islam, encourage dialogue, protect civil liberties, empower American Muslims, and build coalitions that promote justice and mutual understanding.
» Staff Development- Spanish for the Health Care Provider: Beginning and Intermediate
Course content:
The Spanish for the Health Care Provider is a 15 session, once a week class. The Beginning Class meets Tuesday 4:30-6:30 and the Intermediate class meets Wednesday 4:30-6:30. The class application form must be completed and turned in to The Learning Center by the due date. Applicants will be notified of acceptance into the course. All classes are held in the Learning Center. Class size is limited to 20 students for each of the classes.
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