Course prerequisites: None , students will learn the Patient Management Introductory functions on the ACE System along with the registration functions.

Course content: The class must be taken in 5 consecutive days. The class is team taught by a Staff Education trainer and by a KMSF Insurance Specialist covering all aspects ACE/AIM outpatient system registration and insurance information. The 5th day covers PM (Patient Management) mainframe system.
If a student is having difficulty in class, the instructor will contact the supervisor to report the performance problems.

Course access: If a students performs well in class, they receive ACE intro and unpdate functions, OP Registration and AIM functions allowing them to register after completion of class If a student does not perform well, the computer access for registration will not be assigned and a trainer will contact the supervisor to discuss options for repeating classes to get the student up to the required competency level. Within 60 days, the students must succesfully pass certification. Students who fail to complete certification may retake it, but their access will be revoked until they retake and pass the certification. Supervisors will be informed if there is any interruption in outpatient in OP Reg functions.

Course trainer: Gulden Smith

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Course prerequisites: Students must have completed the Ace/AIM Outpatient Registration class to take the certification test.

Course content: Students should bring their checklists given in class to the exam. The test covers everything discussed in class. Students must score 90% or above to pass the test. Class materials may be used in class while taking the test.

Course access: If students pass the test, their computer access to register patients will be permanent. Students who fail the test, may take the test again for a maximum of 2 times. The trainer will contact the supervisor of any student who fails the test to discuss options for repeating classes and/or the exam to get the student up to a required competency level.

Course trainer: Gulden Smith

Course content: Participants will learn about the elder care resources for older adults in the home and in the community.  Housing alternatives will be discussed as well as information to help you select a provider or housing option.  This seminar is appropriate for caregivers who are taking care of older adults both locally, and from a distance. 

Course content: More than ever, organizations are recognizing the need for employees to adjust their work schedules to accomodate the demands of both work and personal responsibilities.  Attend this workshop to learn about flexible work arrangement guidelines that are being utilized across the UK campus to promote flexibility in the workplace.  This course will highlight findings from the Work Life Flexible Work Arrangements Work Group September 2007 Final Report; discuss recommended guidelines for implementing flexibility; and offer resources to assist you, including a sample letter of understanding for supervisors and employees.

Course prerequisites: Participants should be able to type and know how to use a mouse.

Course content: Participants will learn how to logon and logoff the Patient Management (PM) system. Numerous inquiry functions in the PM system will be taught including how to view chart locations, physicians' numbers, patients' visit history, patients' demographic information, etc. The basics of using BEEP, BPER, and the Net Learning systems will also be presented.

Course access: System access must be essential to your job function and be approved by your supervisor. A Patient Management User Id is requested for each participant after the successful completion of the class. Attending class is no guarantee of receiving a User Id as UKHC ITS Information Security makes the final determination about access to all patient systems.

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Course prerequisites: All Hospital employees are expected to attend this day long session within 30 days of hire. Orientation is designed to welcome new employees and to introduce staff to the Mission and expectations of working at the University of Kentucky hospital. A complimentary Guest Meal pass will be given to each participant. It may be used that day in the Hospital Cafeteria, Coffee Shop, or the Big Blue Deli.

Course content: 9:15-9:30 a.m. Registration
9:30-10:15 a.m. Welcome to UK
10:15-11:00 a.m. Customer Service Part 1
11:00-11:15 a.m. Break
11:15-12:15 p.m. Protecting Ourselves and Others Through Safety
12:15-12:45 p.m. The Learning Center/Computer Resources
12:45-1:30 p.m. Lunch (with department representative)
1:30 -1:50 p.m. Protecting Patient Rights/Behavioral Standards
1:50-2:30 p.m. Official UK Chandler Hospital Welcome from Administration
2:30-2:40 p.m. Break
2:40-3:45 p.m. Infection Control
3:45-4:00 p.m. Break
4:00-4:30 p.m. Customer Service Part 2
4:30-4:45 p.m. Intro to Corporate Compliance/HIPAA
4:45-5:00 p.m. Wrap-up/Q & A

Course trainer: Robin Schildknecht

Course content: "Raving Fans" is a term coined by Ken Blanchard to describe highly satisfied customers.  This session explores the relationship between customer service and patient satisfaction.  Participants will discover ways to turn customers (including patients) into "Raving Fans".  Consider joining us for this session if you are interested in learning more about how you can impact customer and patient satisfaction.

Course prerequisites: RSS Booking certification

Course content: Topics include revising a daily template, online block and unblocking a schedule, recurring appointments, creating a permanent appointment case, and handling problem scenarios.

Course trainer: Gulden Smith

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Course prerequisites: Advanced RSS Booking

Course content: Students must score 90% or above to pass the test and it must be taken and passed within 30 days of completing RSS Advanced Booking class. The trainer will contact the supervisor of any student who fails the test. The certification exam may only be taken twice.

Course trainer: Gulden Smith

Course prerequisites: All students must complete RSS Inquiry before they are allowed to take this class.

Course content: Students learn how to book patient apppointments for existing and new patients, how to reschedule and cancel appointments, and learn insurance procedures. The Booking class will be presented in two half days. Both consecutive parts must be completed to get Booking access.

Course access: The RSS Booking Certification class is required for this class and must be completed within a 60-day period following the class. Students must score 90% or above to pass the certification. Students who fail the certification test may retake it only once more. Any students who do not pass the certification test within 60 days of the class will have their computer access to book patient appointments revoked. A student must repeat the class/classes if they fail competency twice. Students receive the ID and password after completion of the RSS Inquiry class but access is changed when they leave the booking class so that they can practice booking and perform well on their certification exam. UKHC ITS Security makes the final determination about access to all patient systems.

Course trainer: Ed Drummond

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Course prerequisites: Students must have completed the RSS Booking course to be allowed to take this test.

Course content: Students must score 90% or above to pass the test.

Course access: If students pass the test, their computer access (password) to register patients will become permanent. Students who fail the test may take the test again within the 60 day period. Any student who does not pass the certification test within 60 days of the class will have the computer access revoked to book patient appointments. The trainer will contact the supervisor of any student who fails the test to discuss options for repeating classes and/or the exam to get the student up to a required competency level. Insurance testing is part of this certification and staff must pass both insurance and computer competency to pass. The certification test may only be taken twice.

Course trainer: Ed Drummond

Course prerequisites: Students must have completed the Introduction to Patient Management class unless they have had ACE/AIM OP Reg class which includes the Patient Management functions.

Course content: RSS is the patient appointment system which shows the patient's scheduled appointments. Students learn how to view patients' appointments, physicians' schedules, and all types of resource schedules.

Course access: The RSS User Id and password are given to each student in class.

Course trainer: Ed Drummond

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Course prerequisites: Participants should be able to type and know how to use a mouse. It is strongly recommended that potential class participants prior to registering for this class, contact the UKHC ITS Information Security department at 257-7879, option 2 and ask about getting access to Sunrise Clinical Manager (SCM) and completing any necessary forms that department needs to have.

Course content: Participants will learn how to view patient information from the Sunrise Clinical Manager (SCM) system. Participants will be shown how to view available items for viewing depending on their job function. Class participants will also learn how to create criteria-based and private patient lists in SCM. A short competency will be given at the end of the session during which the provided training materials may be used. Each competency is checked in class before the participant leaves. Competency must be passed (100%) in order to get access to SCM.

Course access: System access must be essential to your job function and approved by your supervisor. A SCM User Id is requested for each participant after successful completion of the class. Attending class is no guarantee of receiving a User Id as the UKHC ITS Information Security department makes the final determination about access to all patient systems.

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Course prerequisites: Participants should be able to type and know how to use a mouse.

Course content: Participants will learn how to view results from the Sunrise Clinical Viewer (SCV) system and access discharge summaries, post-op reports, ED notes, and ECGs. Participants will also learn how to view patient demographic information and visit history.

Course access: System access must be essential to your job function and be approved by your supervisor. A SCV User Id is requested for each participant after the successful completion of the class. Attending class is no guarantee of receiving a User Id as the UKHC ITS Information Services department makes the final determination about access to all patient systems.

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Course content: Dr. Al-Ghananeem is the Executive Director of Council in American Muslim Relation (CAIR).  CAIR, America's largest Islamic civil liberties group, has 32 offices and chapters nationwide and in Canada.  Its mission is to enhance the understanding of Islam, encourage dialogue, protect civil liberties, empower American Muslims, and build coalitions that promote justice and mutual understanding.